Terms & Conditions

Last updated: May 2026

Welcome to Shiona’s Café. These Terms & Conditions govern the use of our website and services. By accessing this website or placing an order, booking a reservation or using our services, you agree to the terms below.

1. About Us

Shiona’s Café
6 The Pantiles
Bexleyheath
DA7 5HD
United Kingdom

2. Website Use

This website is provided for general information, reservations, menu browsing and customer enquiries.

You agree not to:

• misuse the website

• attempt unauthorised access to the website or server

• use the website for fraudulent purposes

• copy or reproduce content without permission

We may update or change website content at any time without notice.

3. Reservations

Reservations made through our website are subject to availability.

We reserve the right to:

• refuse or cancel bookings when necessary

• limit table times during busy periods

• contact customers regarding reservation changes

If you are unable to attend your reservation, please notify us as soon as possible.

4. Orders & Payments

Where online ordering is available:

• all prices are displayed in GBP (£)

• prices may change without prior notice

• payment must be completed before collection or delivery where applicable

We reserve the right to refuse service or cancel orders in cases of suspected fraud, abuse or technical errors.

5. Allergies & Dietary Information

We do our best to provide accurate allergy and ingredient information.

However:

• food is prepared in environments that may contain allergens

• we cannot guarantee the absence of cross-contamination

Customers with severe allergies should contact us directly before ordering.

6. Intellectual Property

All website content including logos, images, text and branding belongs to Shiona’s Café unless otherwise stated.

Content may not be copied, reproduced or distributed without written permission.

7. Limitation of Liability

We aim to keep the website accurate and available at all times, but we cannot guarantee uninterrupted access.

Shiona’s Café will not be liable for:

• temporary website outages

• indirect or consequential losses

• inaccuracies caused by third-party services

Nothing in these terms excludes rights protected under UK consumer law.

8. External Links

Our website may contain links to third-party websites or services. We are not responsible for the content, security or policies of external sites.

9. Privacy

Please refer to our Privacy Policy for information about how customer data is collected and used.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated versions will be posted on this page.

11. Contact

If you have any questions regarding these Terms & Conditions, please contact us through the website or visit us in store.